Orders are processed pending item availability and credit card verification. UnitedColorsOfLove.com will contact you via email if there are any issues with your order. Orders are shipped in a discreet package via Fedex Priority Overnight service. All orders require a signature upon delivery. UnitedColorsOfLove.com does not process or ship orders on Saturday, Sunday or company observed holidays. UnitedColorsOfLove.com is unable to ship orders to APO/FPO addresses. UnitedColorsOfLove.com will ship to international addresses but is unable to process International credit cards so all international orders must be paid for via wire transfer. 

At this time, all sales on UnitedColorsOfLove.com are final. Due to the finality of your purchase, please note the measurements and scale of all products before purchasing. We are here to help and will be more than happy to talk you through everything before making a purchase. Please send us an email at support@UnitedColorsOfLove.com or give us a ring on 800-697-1468 with any prior questions or concerns. In the event of a manufacturing defect or if you received an item in error, please email us at support@UnitedColorsOfLove.com within 48 hours of receiving your purchase and someone will get in touch with you within 24 hours. If you purchased an item from an outside retailer and would like to return or exchange it, you must bring the item to the original retailer where it was purchased. We are only responsible for pieces purchased directly from UnitedColorsOfLove.com.